FAQ

Q: How to choose the right size for U.S. standard sizing?


A: You can refer to the U.S. size chart on the product details page, which includes measurements for bust, waist, hip, and length (in inches).

  • Dresses: For bodycon styles, select a size that matches your actual bust and waist measurements; for loose styles, you can size down for a more fitted look or size up for a relaxed fit.
  • Bottoms: High-waisted styles should fit snugly at your natural waist; for jeans, refer to the hip measurement for the best fit.
  • Straps: All our straps are adjustable (fits waist sizes 24–38 inches) and come with extra length options upon request.

If you are unsure about sizing, contact our customer service team with your measurements, and we will provide a personalized recommendation.

Q: What are the care instructions for U.S. market apparel?


A: Care instructions follow U.S. textile labeling standards and are printed on each product’s tag. General guidelines include:

  • Cotton Dresses/Bottoms: Machine wash cold (max 30°C/86°F) on gentle cycle, tumble dry low, do not bleach.
  • Chiffon/Silk Items: Hand wash with mild detergent, lay flat to dry, do not iron directly on the fabric.
  • Denim Bottoms: Wash inside out in cold water to prevent fading; avoid using fabric softener.
  • Straps: Remove metal buckles before washing; spot clean with a damp cloth for best results.

Q: Can broken strap buckles be repaired under warranty?


A: Yes. We offer a 6-month limited warranty on all strap hardware for manufacturing defects. If a buckle breaks due to faulty materials or craftsmanship, contact customer service for a free replacement or repair. For damage caused by misuse, we offer affordable repair services (fees start at $4.99).

Q: Are there bulk purchase discounts for U.S. businesses?


A: Yes. We offer tiered discounts for U.S. retailers, boutiques, and corporate clients:

  • 10–49 units: 15% off retail price + free standard shipping
  • 50–99 units: 25% off retail price + free expedited shipping + custom packaging
  • 100+ units: 35% off retail price + dedicated account manager + free logo customization

Contact our wholesale team via the customer service hotline for a custom quote.

Q: Can customized dresses be modified after production?


A: Yes. For customized dresses made to your measurements, we offer one free minor modification (e.g., hem adjustment, strap length) within 7 days of delivery. Major modifications (e.g., size changes) are available for a small fee (starting at $19.99). Contact customer service to request modifications.